Please retain in your proof of purchase to claim warranty. The discount offers are exclusive of other ongoing offers, discounts, vouchers, coupons or promotions.

For further more information email us: [email protected]


All prices are in Indian rupees, Prices, Products and Services may change at FHAZELONDON discretion.

Registration on FHAZELONDON is free. FHAZELONDON does not charge any fee for browsing and buying. However FHAZELONDON reserves the right to charge fee and change its policies from time to time in future. FHAZELONDON may at its sole discretion introduce any new services and modify some or all of the existing services offered. Changes in the context of the Fees and related policies shall automatically become effective immediately once implemented. You shall be solely responsible for compliance of all applicable laws including those applicable for India for performing any transaction online.


Ordered product will be shipped within 7-10 days after payment has been cleared. Complete shipping address with the nearby landmark should be mentioned with pin code and phone number is compulsory. FHAZELONDON will not be liable for the incorrect shipping address provided by you. 




Setting up an account

  • In the homepage, sign in or create a new account using the link My Account

In order to make a purchase, you do not need to establish an account; you can also continue shopping as a Guest Shopper.


  • On the top will be navigator bar choose the bag categories.
  • Once you have identified the product click on the product image and you will be taken to the order path. Here you will be able to see the description of the product and the price for a single quantity in INR. Choose a color and enter the quantity required and click the “Add to Cart” button.
  • On the Shopping Cart page, you can proceed with the online checkout process by clicking on the “Checkout button. You can also add more products to your “Shopping Cart” by clicking on the “Continue Shopping “link . If you wish to change quantity you can simply change it and can update the page by clicking Update.
  • The following page shows the products that you have chosen. Enter the billing and shipping information and click on Proceed to Payment.
  • You will be taken to secure payment gateway where you can enter your account details and authorize the transaction.


How Many days does it take for FHAZELONDON to ship after having receive the order?

It will take about 7-10 business days from the date of purchase order.

What payment methods to do you accept online?

We accept VISA, MASTER and AMERICAN EXPRESS credit and debit cards as well as net banking transfers.

Is it safe to use my card on your website?

Our online process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.

How do I track my record?

We will keep you updated on the status of your order, you will receive your shipment details & tracking number by email. Please contact us through the contact us form.

How can I modify or change my order?

You can modify or change your order within 12 hrs. by e-mailing us at [email protected] of placing your order. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we will be able to support your request only if this is received within the stipulated time frame.

Are you able to gift-wrap purchases?

Yes, we are able to gift wrap your purchase with elegant FHAZELONDON wrapping paper. We understand that the products are popular gift ideas. For all gifts we will not include the bill within the package but will email you the bill for future reference.

What is your policy on returns and repairs for online purchase?

Please refer to our Delivery and Returns page.

How can I stay informed of any FHAZELONDON promotions?

We occasionally offer promotions in connections with special days and events to provide our customers with savings on their online orders. To receive exclusive FHAZELONDON offers and updates, please sign up through our subscribe page.

Do you share my information with others?

No, your personal details’ that are collected through our website are kept private and secure and will not be passed to any third party outside the FHAZELONDON. The details will only be used to keep you informed regarding updates and promotion of FHAZELONDON